FAQs
"What is Vectis?"
'Vectis' is Latin for 'leverage'. This word sums up our primary aim which is to make a positive difference to your buying experience in terms of value and service
"Who are behind Vectis?"
Vectis is brought to you by icom, a specialist workplace benefits and communication provider for 17 years. Our experience plus a comprehensive ongoing programme of research and dialogue with employer's, employees and market leading consumer brands, has helped us to understand what makes a successful offering of products and services for people at work.
"How can I be sure I am getting best value?"
The best answer to that is to try it for yourself! We do understand that there may be times when another comparable offer may be seen in the general media. The important thing to remember is that Vectis products have been chosen for their quality and suitability for employees plus an understanding from the supplier to deliver consistently low prices across the year.
"Are my statutory rights affected in any way when I use Vectis?"
Absolutely not. Vectis simply acts as an information and access platform to the supplier so your consumer rights remain exactly the same.
"Does my exclusive employer access code mean that only I can use Vectis?"
No, we recognise that our jobs affect those around us and believe that the employee should be able to share the benefits from Vectis with their immediate family.
"What if I am not happy with a product or service that I have received from Vectis?"
In the first instance you should contact the supplier through Vectis Online or Vectis OneCall to seek a satisfactory solution. However if you are still unhappy with the outcome then please contact Vectis (see contact us).
"Will I get bombarded with emails or junk mail as soon as I use Vectis?"
You will only receive emails about Vectis if you opt to receive them when you initially register or when your company wishes to communicate to you about the scheme on an employer -employee basis. In keeping with current consumer legislation when you deal with Vectis suppliers, you will be given the option to receive communications.